PrivacyPolicy.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Contact details: name, email address, phone number, and company name when you fill out a contact form or request a quote.
• Project details: briefs, files, creative assets, and any other information you share when commissioning or discussing work with us.
• Billing information: invoicing details such as company address and VAT/tax numbers.
• Communications: emails, messages, or feedback you send to us.

2.2 Information Collected Automatically

• Usage data: IP address, browser type, pages visited, time spent on pages, and referring URLs when you visit our website.
• Cookies and tracking: we use cookies and similar technologies to enhance your browsing experience. See Section 7 for details.

2.3 Information from Third Parties

We may receive information about you from third-party platforms (e.g., social media, referral partners) where you have chosen to share it.

3. How We Use Your Information

• Deliver, manage, and improve our creative services and client projects.
• Respond to enquiries, provide quotes, and communicate with you about your account or project.
• Process payments and send invoices.
• Send marketing communications, newsletters, or updates about our work (only where you have given consent or there is a legitimate interest, with an easy opt-out available).
• Analyze website performance and user behavior to improve our online presence.
• Comply with legal obligations and protect our rights.

4. Legal Basis for Processing

Where applicable under data protection law (e.g., GDPR), we rely on the following legal bases:

• Contractual necessity: processing needed to perform a contract with you or to take steps before entering a contract.
• Legitimate interests: operating and improving our business, marketing to existing clients, and ensuring security.
• Consent: where we ask for your consent, such as for email marketing to new contacts.
• Legal obligation: where we must process data to comply with applicable law.

5. How We Share Your Information

We do not sell your personal information. In the course of delivering our services, your data may pass through third-party tools and platforms used to operate our business, including:

• Project management: e.g. Notion, Asana, or Monday.com
• Cloud storage: e.g. Google Drive, Dropbox
• Communication: e.g. Slack, Gmail, WhatsApp
• Design & collaboration: e.g. Figma, Adobe Creative Cloud
• Invoicing & payments: e.g. Stripe, QuickBooks
• Analytics: e.g. Google Analytics

All third-party providers are contractually required to protect your data and are only given access to what is strictly necessary to perform their function.

We will never share your creative assets, project briefs, or confidential business information for any purpose other than delivering your project.

6. Data Retention

Freshpixl does not store any personal data on our servers or in any backend database. Our website operates entirely on the client side, meaning any information you enter is not retained by us beyond your active session.

Any data shared with us directly (e.g. via email or third-party contact forms) is managed within the respective platforms you use to contact us, subject to their own retention policies.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings.
• Understand how visitors interact with our site (analytics).
• Deliver relevant content and measure the effectiveness of our marketing.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect the functionality of our website. We use analytics tools such as Google Analytics, which may process data in accordance with Google's own privacy policy.

8. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your data, subject to legal obligations.
• Restriction: ask us to limit processing in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: where processing is based on consent, withdraw at any time.

To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. These include encrypted communications (HTTPS), access controls, secure cloud storage, and regular security reviews.

No system is completely secure. In the event of a data breach that may affect your rights or freedoms, we will notify affected individuals and relevant authorities as required by law.

10. International Data Transfers

Freshpixl may use service providers located outside your country of residence. Where personal data is transferred internationally, we ensure appropriate safeguards are in place (such as standard contractual clauses or adequacy decisions) to protect your data in accordance with applicable law.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on our website with a revised effective date. For significant changes, we will notify you by email or a prominent notice on our website.